Shipping & Returns
Shipping Information
At Pickles Pet Shop, we strive to provide the best possible service to our customers. We offer a variety of shipping options to ensure that your order arrives in a timely and secure manner. Our packaging is designed to protect your items during transit.
We also offer expedited shipping options for an additional fee. Please note that shipping times may vary depending on your location.
If you have any questions or concerns about shipping, please do not hesitate to contact us.
Returns & Exchanges
We want you and your pet to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy.
If you would like to return or exchange an item, please contact us within 14 days of receiving your order. We will provide you with a return label and instructions on how to proceed. Once we receive the returned item, we will issue a refund or exchange the item as requested.
Please note that some items, such as perishable goods, are not eligible for return or exchange. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us.
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Shipping policy Food & Treats
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£10.00 delivery charge per order irrespective of how many items, free delivery for orders over £400.00 (excluding VAT). All goods dispatched usually within 7 days and sent out via DPD, DHL, Amazon Shipping or on a Pallet - depending on order size and destination.
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Shipping fees for overseas orders - including to Ireland, the Channel Islands and Isle of Man are calculated differently.
If the goods are lost or damaged in transit, please let us know promptly.